1. Structure the Conversation—Do Not Determine the Advice
AI may summarize household or business context, stated goals, service interest, meeting purpose, questions, and documents requested. Rules and humans determine firm fit, account eligibility, service model, required disclosures, and the onboarding process. Do not let AI infer or fabricate risk tolerance, net worth, income, investment objective, time horizon, or liquidity need. These come from verified client information and the approved firm process.
AI can help
- ✓Summarize household, business, and meeting context
- ✓Identify missing fields and open questions
- ✓Route to the right adviser or service team
Human / specialist keeps
- ●Determine firm fit and account eligibility
- ●Own risk tolerance, net worth, and investment objective
- ●Run the disclosure and onboarding process
Warning
Do not let AI infer or fabricate risk tolerance, net worth, income, investment objective, time horizon, or liquidity need. These come from verified client information and the approved firm process.
2. Build a Meeting Pack From Approved Client Context
Inputs include the CRM, last meeting notes, approved account or portfolio report, open service requests, planning tasks, calendar, and approved research. The output is client context, what changed, open items, upcoming dates, questions, documents needed, and follow-up. Never invent performance, balances, beneficiaries, tax status, or product ownership. The custodian and approved systems own the financial truth.
AI can help
- ✓Assemble client context and open items
- ✓Surface upcoming dates and documents needed
- ✓Draft follow-up tasks from approved sources
Human / specialist keeps
- ●Verify balances, performance, and beneficiaries
- ●Own the recommendation and review
- ●Approve every client-facing communication
Note
Never invent performance, balances, beneficiaries, tax status, or product ownership. The custodian and approved systems own the financial truth.
3. Use AI to Organize Notes—Keep Records in the Firm Workflow
AI can transcribe or record where permitted, summarize, extract requests, identify action items, draft a CRM note, and prepare follow-up. Required: human review, the correct client and account, appropriate capture and storage, recording and consent rules, and retention policy. Do not treat the AI summary as the sole record when underlying communications must be retained. The firm workflow and archive own the business record.
AI can help
- ✓Transcribe, summarize, and extract action items
- ✓Draft CRM notes and follow-up tasks
- ✓Prepare meeting recaps for review
Human / specialist keeps
- ●Review and correct every note
- ●Confirm correct client and account
- ●Own capture, storage, consent, and retention
Warning
Do not treat the AI summary as the sole record when underlying communications must be retained. The firm workflow and archive own the business record.
4. Accelerate Research—Verify the Source
AI can identify research questions, summarize filings and reports, compare disclosures, summarize economic commentary, prepare client-friendly explanations, and surface contrary arguments. Verify against the issuer or company source, fund prospectus, regulatory filing, custodian data, firm-approved research, and appropriate tax or legal authority. General AI is a discovery aid; specialist professional research is stronger where authority, citation, and auditability matter.
AI can help
- ✓Identify research questions and summarize filings
- ✓Compare disclosures and surface contrary arguments
- ✓Draft client-friendly explanations for review
Human / specialist keeps
- ●Verify against issuer, prospectus, and regulatory sources
- ●Own the research conclusion
- ●Approve any client-facing research
Note
General AI is a discovery aid. Specialist professional research is stronger where authority, citation, current technical content, and auditability matter.
5. Draft Client Messages Without Letting AI Become an Unsupervised Adviser
Lower-risk messages include meeting confirmation, document reminder, service-status update, meeting recap, approved education, and review reminder. Higher-risk messages include investment recommendation, rollover recommendation, security or product comparison, risk discussion, tax-sensitive recommendation, performance commentary, and trade instruction. Higher-risk communications should follow the firm's approved review, supervision, recordkeeping, and disclosure process.
AI can help
- ✓Draft meeting confirmations and service-status updates
- ✓Prepare approved education and review reminders
- ✓Summarize meeting recaps for review
Human / specialist keeps
- ●Own investment recommendations and trade instructions
- ●Run supervision, recordkeeping, and disclosure
- ●Approve every higher-risk communication
Warning
Higher-risk communications — investment recommendation, rollover recommendation, security comparison, tax-sensitive recommendation, performance commentary, trade instruction — should follow the firm's approved review, supervision, recordkeeping, and disclosure process.
6. Let AI Draft the Narrative—Never Invent the Numbers
The flow is approved performance report, AI draft, adviser review, required disclosure and compliance review, then client. Separate fact (verified account or portfolio result), context (verified market information), and interpretation (adviser-approved explanation). Do not let AI calculate performance from incomplete data or fabricate benchmarks, fees, tax impact, or returns. The approved performance system owns the numbers.
AI can help
- ✓Draft narrative from approved performance reports
- ✓Convert verified results into plain language
- ✓Prepare commentary for adviser and compliance review
Human / specialist keeps
- ●Verify performance, benchmarks, fees, and tax impact
- ●Own the interpretation and disclosure
- ●Approve every client-facing performance statement
Warning
Do not let AI calculate performance from incomplete data or fabricate benchmarks, fees, tax impact, or returns. The approved performance system owns the numbers.
7. Use AI Around Planning—Keep the Planning Engine and Adviser in Control
AI can organize client questions, summarize documents, prepare a missing-data checklist, draft scenario explanation, and convert approved outputs into plain language. Actual assumptions and calculations come from verified facts, approved financial-planning software, firm methodology, and adviser judgment. AI prepares the planning conversation; the planning engine and adviser own the plan.
AI can help
- ✓Organize planning questions and missing-data checklists
- ✓Draft scenario explanations from approved outputs
- ✓Convert planning results into plain language
Human / specialist keeps
- ●Own assumptions, calculations, and methodology
- ●Verify facts and approved planning outputs
- ●Approve the plan and recommendation
Note
AI prepares the planning conversation; the planning engine and adviser own the plan. Actual assumptions and calculations come from verified facts, approved planning software, firm methodology, and adviser judgment.
Where an Advisor AI Agent Can Help
A good bounded agent answers administrative client questions and creates a service task. It may read approved FAQ, identify the client, check allowed service status, schedule, create a task, send approved confirmation, and hand off. It must not recommend an investment, recommend a trade, change an allocation, promise performance, interpret tax law, execute a transaction, or give individualized financial advice without authorized systems and required human control.
AI can help
- ✓Answer administrative client questions from approved FAQ
- ✓Check allowed service status and schedule
- ✓Create service tasks and send approved confirmations
Human / specialist keeps
- ●Own investment recommendations and trades
- ●Handle tax interpretation and individualized advice
- ●Approve every higher-impact action
Warning
An advisor agent must not recommend an investment, recommend a trade, change an allocation, promise performance, interpret tax law, execute a transaction, or give individualized financial advice without authorized systems and required human control.